NOTED.Spoke to Mr. Giri a while back & awaiting updates as to my reimbursement.--
On Mon, Nov 29, 2010 at 14:48, <CUSTOMERCARE@mahindra.com> wrote:Dear Mr. Kandalgaonkar,
We are sorry to know about the problem you are facing with your vehicle. We are requesting our customer care head in Pune Region Mr. Ashutosh Dugal to look into your concern and get back to you. This e-mail is copied to Mr. Dugal to take appropriate measures to resolve your concern.
Thanks & Regards
Priya Kulkarni
Customer Care-Automotive Sector
Phone – 022 2846 8525
Email Customercare@mahindra.com
From: Lance [mailto:lalit.kandalgaonkar@
gmail.com ]
Sent: Sunday, November 28, 2010 8:10 PM
To: CUSTOMERCARE
Subject: Re: PATHETIC AFTER SALES SERVICE
Ms Kulkarni,
As you must know that my car has faced NEW issue with my new CYLINDER HEAD & PISTONS.
I haven't received any updates to my previous complaint & the new issue I have faced with.
I have sent you a mail on the 8th of NOV & till date there are no updates as to my repayment. I am losing my patience day by day.
I don't wish to go public with this, however your delayed response could result in the same.
I would wait till 1st of DEC 2010 for your verdict w.r.t the current issue (reason why the car is at the garage since 23rd NOV 2010) & the reimbursement of Rs. 138,116.00/-
On Wed, Nov 24, 2010 at 15:29, Lance <lalit.kandalgaonkar@gmail.com
> wrote: ---------- Forwarded message ----------
From: Lance <lalit.kandalgaonkar@gmail.com>
Date: Mon, 8 Nov 2010 18:12:40 +0530
Subject: Re: PATHETIC AFTER SALES SERVICE
To: CUSTOMERCARE@mahindra.com
Ms Kulkarni, your swift response is appreciated.
Hoping to hear from Mr. Giri soon.
On Mon, Nov 8, 2010 at 17:27, <CUSTOMERCARE@mahindra.com> wrote:
> Dear Mr. Kandalgaonkar,
>
>
>
> We are sorry for the problem you have faced with your vehicle. We have
> requested our customer Care manager in Pune Mr. Tarun Giri to look into your
> concern. You will hear from him very soon.
>
>
>
> Thanks & Regards
>
> Priya Kulkarni
>
> Customer Care-Automotive Sector
>
> Phone – 022 2846 8525
>
> Email Customercare@mahindra.com
>
>
>
> *From:* Lance [mailto:lalit.kandalgaonkar@gmail.com ]
> *Sent:* Monday, November 08, 2010 4:17 PM
> *To:* CUSTOMERCARE
> *Subject:* PATHETIC AFTER SALES SERVICE
>
>
>
> Dear SIR / MADAM,
>
>
>
> I own a Mahindra - Renault Logan, registration number MH 12 EG 8637.
>
>
>
> Attached are my bills for the last 3 repairs & services I have done for my
> car.
>
>
>
> 111746 kms REPAIR WORK: front suspension struts & tie-rods/ball joint.
>
> *121594 kms REPLACEMENT: Timing Belt, Power Steering Belt & Camshaft
> Pulley.*
>
> *123669 kms: REPLACEMENT: almost everything.*
>
>
>
> At 121594 kms we had replaced the timing belt, camshaft pulley & power
> steering belt. I had my replaced parts in the trunk.
>
> At 123669 kms on the 28th SEP 2010 when I was going to Mumbai my vehicle
> stalled over Nerul flyover. There was some rattling noise & finally by the
> time I was off the flyover my engine stopped. So I called up G3 Motors, a
> nearby authorized workshop to take my vehicle. After 3 days they called me
> saying that my timing belt had slipped & as a result of it, I had damaged my
> camshaft assembly, Fuel Injector, Fuel Injection Pump, Tensioner, Cylinder
> Head Assembly, Glow Plugs & Timing belt being the major parts.
>
> This all had happened as the bolt holding the camshaft pulley was not TIMED
> / LOCKED properly. As a result of the careless job at Sahyadri Motors,Pune
> (an authorized service station for Logan) I had to pay *Rs. 138,116.00/-*
>
>
>
> I wanna know how Mahindra Renault can help me w.r.t the stupendous amount
> that I have spent just to get my vehicle fixed. The amount is almost half of
> the cars resale value.
>
>
>
> The other complaint I have is, the amount of time taken to fix vehicles. My
> vehicle was at the garage for almost a month. Every time I called the
> service advisor he had only one reply, "PARTS HAVEN'T COME FROM MAHINDRA,
> NASIK"
>
> Why do we have to wait for it to come from Nasik for almost 20 days. After
> the parts were at the workshop, my vehicle was delivered on the 3rd day
> after a trial.
>
> While G3 Motors, Nerul, took a trial of my vehicle, they suggested me to
> change my suspension. That was another blow.
>
> However, at *111746 kms *I had changed my suspension struts & ball joints
> at Silver Jubilee Motors, Hadapsar.
>
> Were the parts replaced by Silver Jubilee Motors,
> Hadapsar, GENUINE MAHINDRA RENAULT PARTS? As a customer how are we suppose
> to know that.
>
> Who is responsible for the expense I have to put for the suspension again?
>
>
>
> *MY EXPECTATIONS:*
>
>
>
> 1. COMPLETE money refund for the expense done at G3 Motors, Nerul. *Rs.
> 138,116.00/-*
>
> 2. COMPLETE Cost of the suspension & ball-joint replacement to be done
> during this servicing.
>
>
>
> Please note, I have faced a lot of issues since my vehicle broke down on
> the 28th of September till the 23 of October. I have spent a lot of money on
> travelling in a rented car.
>
>
>
> HOPING for a swift & positive response from Mahindra Renault.
>
> Thanking You!
>
>
>
> --
> Lalit Kandalgaonkar
> (Lance)
> Cell #: +91 982 335 8090
>
> ------------------------------
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> ------------------------------------------------------------ ------------------------------
>
--
Lalit Kandalgaonkar
(Lance)
Cell #: +91 982 335 8090
--
Lalit Kandalgaonkar
(Lance)
Cell #: +91 982 335 8090
--
Lalit Kandalgaonkar
(Lance)
Cell #: +91 982 335 8090---DISCLAIMER----------------------------------------------- ----------------------------- The contents of this E-mail (including the contents of the enclosure/(s) or attachment/(s) if any) are privileged and confidential material of Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/(s). If this E-mail (including the enclosure/(s) or attachment/(s) if any ) has been received in error, please advise the sender immediately and delete it from your system. The views expressed in this E-mail message (including the enclosure/(s) or attachment/(s) if any) are those of the individual sender. ------------------------------ ------------------------------ ------------------------------
Lalit Kandalgaonkar
(Lance)
Cell #: +91 982 335 8090
--
Lalit Kandalgaonkar
(Lance)
Cell #: +91 982 335 8090
